![]() ![]() When I sent e-mail, it was the “couple of weeks” refrain. When I first talked to them, they told me to get back to them in a couple of weeks if I didn’t hear from them. I also talked with a member of their development team. I was able to connect with the Captivate product manager. ![]() In eight months, they came up with one fix that didn’t work. When I imported that file and tried to play it, I discovered the video problem.Īdobe customer support identified the bug in September 2019. I was able to record the screen and export the recording to a video file without any trouble. So, why can’t Captivate do that? This seems like basic functionality. After all, it makes sense to have instructions on the screen happen at about the same time the student hears the directions. Having video that plays at its correct fps rate is important. The video itself plays at 30 frames per second (fps). That is, when I inserted a video file and audio file into one project, the video played at one frame every five seconds. In Captivate 2019, the ability to create a project is broken. This course will be published on Udemy in spring 2020. I tried using Captivate 2019 to create a new online course for Adobe RoboHelp. Second, you need people who can’t figure out how to make basic functions work. But for a product to be hot garbage, it needs two qualities.įirst, you need a product that fails in a basic function. And I didn’t say that Captivate 2019 is steaming hot garbage, either. Selecting a region changes the language and/or content on Captivate 2019 is hot garbage. You can purchase subscription licenses from or through Channel.įor any information, contact Captivate support. ![]() However, if you still wish to use that version, you can download it from here – Windows | macOS How can I upgrade to new versions of Adobe Captivate? Note that after February 15, 2022, we will not be supporting any security patches for the version which allows serial keys. Where can I access a version which will allow me to use serial key? I want to use a serial key for Captivate. Until when can we access Adobe Captivate?Ĭustomers who are currently enrolled for Adobe Software Assurance (ASA) or Maintenance and Support (M&S) plans for Adobe Captivate will continue to avail of the benefits for these programs till the expiry date of the current contract. You can continue to access and use the current version of Adobe Captivate through your current license plan/serial key, but please note that post February 15, we will not support any security patches with the current version of Adobe Captivate. Will Adobe Captivate stop working for customers with perpetual licenses? You can learn more about a Captivate Subscription at What does the discontinuation of Adobe Captivate perpetual licenses mean?Īfter February 15, 2022, perpetual licenses of Adobe Captivate cannotbe purchased in any geography through, or through Channel (Adobe authorized resellers) under: Instead, Captivate users may purchase Adobe Captivate using any of the subscription options. At that point the old ‘perpetual’ model licenses will no longer be available. Given that shift, subscription will become the new normal in February of 2022. The updates even include new media assets to use in your projects. The cost is lower for subscription and subscribers are provided both feature and security updates very regularly. As Adobe continues to focus on developing new products, solutions and flexible licensing options, we have decided to discontinue Adobe Captivate perpetual licenses, worldwide.Īdobe Captivate, post February 15, 2022, will be available through subscription licensing options only, which anyway is today’s preferred licensing option by the vast majority of our users. ![]()
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